Webinar: Operational Resilience - what's the worst that could happen?

Date: 17 July 2024

Format: Recorded webinar

Webinar Overview

Date: 17th July 2024

Time: 10:00 am - 11:00 am

Hosted by: John Burns


Join us for an insightful webinar where we will be discussing the FCA’s Business Plan 2024/5, which has Operational Resilience as one of its areas of focus. The potential impacts of operational failure of a payments firm on its customers mean that there is now a Consumer Duty angle that has to be taken into consideration. As all payments firms must comply with the FCA’s requirements on Operational Resilience, it is vital that management are aware of the requirements and have a plan in place both to be compliant and to be able to evidence that this is the case.

We are pleased to be partnering with NetSPI for this webinar. NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. NetSPI helps its customers protect what matters most by leveraging dedicated security experts and advanced technology, including Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS). 


  • Why Operational Resilience is important;
  • A reminder and explanation of what the FCA requirements are;
  • A discussion of the practicalities of compliance; What? How? When?
  • Q&A


John Burns - Senior Advisor, Payment Services

John is one of the UK’s foremost compliance experts in payment services, and he is Senior Advisor in our Payment Services Practice. He was the first editor of the FSA’s PSR Approach Document and assisted with the development of PERG 15 in the Handbook, as well as assisting HM Treasury with the drafting of the UK legislation. At EU level he was a member of the European Commission’s Payments Committee, the ECB’s Forum on the Security of Retail Payments and the EBA’s Standing Committee on Consumer Protection and Financial Innovation.

Giles Inkson - Director of Services

Giles Inkson is a cybersecurity expert with 15 years of experience, specialising in system design, global deployments, and advanced security tactics. Leading NetSPI's EMEA infrastructure services and red teaming efforts, his deep knowledge in Active Directory and Azure AD fuels his trademark 'living off the land' techniques learned from years building the things he now assesses.


John B

John Burns

John is one of the UK’s foremost compliance experts in payment services, and he is Senior Advisor in our Payment Services Practice.

Contact John

Related resources

All resources
iStock 1145755328 Event

Bitesize webinar: ICARA process – Top 10 tips

iStock 1138124341 Article

Prudential risk management – What’s next for payments firms?

iStock 1002848180 Article

Financial regulation under Labour: 5 themes to watch

iStock 637700388 Article

PS24/3 Consumer Credit lending – time to prepare