Claims Management training.
Help your teams understand CMC regulations, strengthen customer care, and handle claims with confidence and compliance.
Under FCA supervision, Claims Management Companies (CMCs) are required to meet high standards of conduct, transparency, and customer care.
Central to this is adherence to the FCA’s Conduct of Business rules (CMCOB), which set clear expectations around how claims are marketed, how customers are advised, and how claims are handled. Regular compliance training ensures that staff fully understand these requirements and are equipped to apply them consistently.
Course Overview
Choose from a range of flexible and accessible financial crime training courses, all delivered through our dedicated compliance Learning Management System (LMS).
Course Structure
Claims Management: Conduct of Business Sourcebook
Duration: 75 mins
The course will provide an overview of the FCA Handbook Claims Management Conduct of Business Sourcebook (CMCOB) and consists of 6 modules and 1 assessment:
- General Principles
- Financial Promotions
- Pre-contractual requirements
- Post-contractual requirements
- Prudential requirements and Professional Indemnity Insurance
- Client Assets (CASS) Requirements
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readiness
Effective planning is the foundation of a smooth authorisation. In the pre-application phase, we identify your regulated activities, determine the right permissions, and ensure your model, financials, and controls align with FCA requirements.
REFINEMENT
We take the lead in drafting and refining your application with your collaboration – including the regulatory business plan, financial forecasts, and compliance documentation. This ensures every element is tailored to your business model and aligned with the FCA’s threshold conditions.
RESPONSE
As your application progresses, we manage follow-up queries, clarify concerns, and skilfully steer your application through to approval by ensuring responses are prompt, strategic, and regulator-ready.
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