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Compliant and effective safeguarding measures are a pre-requisite for being granted and retaining an authorisation for the provision of payment and e-money services. A portfolio letter issued by the FCA in March 2023, had safeguarding as priority number one and specifically called out several problems the FCA was seeing, including: ensuring financial integrity was not compromised; meeting customers’ needs; and, of course, keeping customer money safe.
To help firms in the Payments Sector, we wanted to share our ‘top ten’ tips, based on our experience and knowledge of conducting hundreds of safeguarding audits, to help achieve good safeguarding practice.
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Top 10 Safeguarding Practices
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