From October 2027, UK cryptoasset firms must meet FCA Consumer Duty rules. Learn how the four outcomes, products, price, understanding, and support, apply in practice.
From 2027, cryptoasset firms in the UK must meet the FCA’s Consumer Duty, putting customers first through fairness, transparency, and support.
The FCA’s PS25/23 confirms that serious non-financial misconduct, including conduct outside work where relevant, can be a regulatory breach and must be embedded into firms’ culture, governance and fit and proper assessments by September 2026.
Complaints are a valuable source of insight that drive improvement and transparency, and the FCA’s new streamlined reporting framework aims to reduce burden on firms while enhancing the quality, consistency, and usefulness of complaints data.
The UK government plans to introduce a Provisional Licence Regime to help start-ups gain FCA authorisation with time-limited permissions and reduced barriers to entry.
FCA Consumer Duty remains a top priority under the FCA Strategy 2025–2030. Learn what firms can expect from reviews, fair value assessments and sector-specific work.
Last year, the Financial Conduct Authority (FCA) announced that it was conducting a review of how firms treat customers in vulnerable circumstances. It also took the opportunity to consider whether its existing...