Consumer Duty Training
Help your teams understand Consumer Duty expectations and support better outcomes for customers.
Fairness, transparency, and ethical decision-making—our Consumer Duty training embeds these core values into your DNA and across all customer touchpoints. In an age where consumers are more informed and regulators more vigilant, we empower your team to embrace their role in delivering exceptional customer outcomes.
Consumer Duty isn’t just about compliance, it’s about enhancing customer satisfaction, building stronger relationships and cultivating long-term loyalty.
MASTERING THE ART OF CUSTOMER-CENTRICITY.
Consumer Duty requires businesses to act in the best interests of their customers at every stage of their journey with you. Our expert-led training ensures that your team not only understands Consumer Duty requirements but also knows how to apply them in your specific business context. Course content covers everything from offering products and services that meet genuine customer needs, to providing clear and accessible information, and avoiding practices that could lead to consumer harm or confusion.
Course Overview
Master the rules
Our training is structured into focused modules covering key areas of consumer duty compliance. Each can be delivered in-person or through our online portal, with both options expertly designed to offer an engaging and interactive learning experience.
Course Structure
Consumer Duty
Duration: 45 mins
- Understand the implications of the FCA principle of ‘Consumer Duty’
- Understand why it is so important to your firm
- Describe the different ways in which your firm can evidence you are implementing Consumer Duty
- Understand the new Conduct Rule and Principal for Business
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Rule the...
RECORDS
Our expertly crafted documentation templates serve as a solid foundation for creating firm-specific policies, ensuring every aspect of Consumer Duty is covered.
R&D
Cosegic’s CPD-accredited FCA Consumer Duty training equips staff to develop products and services that meet genuine customer needs and deliver impactful outcomes.
REALITY
Our Consumer Duty assessment provides a comprehensive evaluation of real-world compliance with FCA expectations while offering actionable insights to drive fairer consumer outcomes.
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FREQUENTLY ASKED QUESTIONS
Find answers to the questions we’re asked most often, from our compliance and training services to how we can support your business.
Who should complete Consumer Duty training?
Consumer Duty training is suitable for all employees within FCA-regulated firms whose work may influence customer outcomes, products or services.
What does the training cover?
The training introduces the principles of Consumer Duty, helping employees understand their responsibilities and the importance of delivering good customer outcomes.
Is the training relevant for all departments?
Yes. Consumer Duty applies across many business functions, including customer service, sales, product development, compliance and senior management.
Can the training be customised?
Yes. We can tailor sessions to reflect your firm's products, services and internal processes.
Why is Consumer Duty Training important?
Regular training helps organisations promote awareness of regulatory expectations, encourage consistent standards and support a customer-focused culture.