In the insurance industry, compliance training plays a vital role in ensuring that firms and their staff meet regulatory obligations and treat customers fairly at every stage of the customer journey.

The FCA requires firms to act honestly, fairly, and professionally in the best interests of their clients. This is particularly critical when assisting customers with claims, where clarity, transparency, and empathy are essential — and where poor handling can lead to customer harm, reputational damage, or regulatory intervention. Staff must be trained not only to follow procedures but to understand the underlying conduct standards that shape their responsibilities.

Course Overview

Choose from a range of flexible and accessible financial crime training courses, all delivered through our dedicated compliance Learning Management System (LMS).