Consumer Finance & Mortgages Training.
Firms operating in the consumer credit and insurance sectors are subject to strict regulatory oversight by the FCA, particularly around customer outcomes, conduct standards, and the fair treatment of vulnerable customers.
Whether a firm holds full or limited permission to carry out credit-related regulated activities, there is a clear regulatory expectation that all staff understand the rules that apply to their role — especially in areas such as financial promotions and customer communications. Regular compliance training ensures that employees understand how to meet these obligations in practice, reducing the risk of customer harm and regulatory breaches.
Course overview
Choose from a range of flexible and accessible financial crime training courses, all delivered through our dedicated compliance Learning Management System (LMS).
Easily track progress, monitor assessment results and automate reminders, ensuring clear compliance and measurable outcomes for your organisation.
Course structure
FCA Regulations for Full Permission Credit Related Firms
Duration: 45 mins
- Describe the role of the FCA
- Understand which activities qualify for Limited Permissions or Full Permissions
- Understand the requirements for Consumer Credit Firms
FCA Regulations for Limited Permission Credit Related Firms
Duration: 45 mins
- Describe the role of the FCA
- Understand which activities qualify for Limited Permissions or Full Permissions
- Understand the requirements for Consumer Credit Firms
Financial Promotions for Consumer Credit Firms
Duration: 30 mins
- Define what is meant by a financial promotion
- Identify when you need to be aware of the rules relating to financial promotions
Mortgage: Conduct of Business Sourcebook
Duration: 45 mins
- Understand the difference between a regulated mortgage contract and a home purchase plan
- List the information that must be provided to customers
- Understand suitability and advice requirements
- Understand the regulations of the Mortgage and Home Finance Sourcebook (MCOB)
