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In the world of debt collection, achieving the right balance between compliance and commercial success is both critical and complex. Our expert advice empowers you to navigate this challenge, ensuring compliant debtor treatment while safeguarding your business interests and driving sustainable growth.
In a heavily regulated environment, compliance can easily drain your time and resources, especially when monitoring high-risk areas such as forbearance and vulnerability. From the latest PS25/3 updates on reporting requirements to overcoming established authorisation hurdles under the Consumer Credit Sourcebook (CONC), our consultants provide clear guidance on how to navigate challenges with confidence and efficiency.
Our proactive support not only secures your initial FCA authorisations but also ensures ongoing compliance by integrating best practices, streamlining processes, and preparing you thoroughly for regulatory audits. And with Cosegic supporting you with your regulatory obligations, you can focus on driving better recovery outcomes and nurturing the customer relationships your business depends on.
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FCA authorisation is your foundation in UK financial services. We bring the expertise, rigour and track record to get you there.
MyCosegic replaces fragmented compliance work with a single operating system where actions, evidence, approvals and oversight live together.
The US market demands SEC compliance across multiple jurisdictions. Our specialists manage the entire process so you can focus on the opportunity ahead.
As your business evolves, we help you identify, apply for and secure the FCA permissions that reflect your next phase of growth.
When ownership changes, FCA approval is non-negotiable. We bring the precision and expertise to make sure it never becomes an obstacle.
When regulatory demands shift or specialist knowledge is needed fast, our ongoing support gives you access to senior compliance expertise.
Providing experienced compliance professionals to strengthen your team and support regulatory priorities.
We help you uncover compliance gaps, demonstrate commitment to fair customer outcomes and ensure your policies withstand regulatory scrutiny.
An independent view of your regulatory position, giving senior leadership the insight to act and strengthen compliance foundations.
Supporting accurate, timely regulatory reporting to help you meet your ongoing compliance obligations.
Practical, proportionate ICARA processes embedded into day-to-day risk management and built to meet regulatory expectations.
Compliant, crisis-ready wind-down strategies that are clear, credible and integrated into your prudential risk management framework.
Practical, regulator-ready support that embeds SM&CR confidently across your organisation, tailored to your firm's specific needs.
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Our Experts
Find answers to the questions we’re asked most often, from our compliance and training services to how we can support your business.
Debt management and collection firms are subject to FCA regulation under the Consumer Credit Sourcebook (CONC), with obligations covering fair debtor treatment, forbearance, vulnerability identification, financial promotions, and reporting requirements. Firms must also hold FCA authorisation, meet ongoing conduct standards, and comply with the latest regulatory updates including PS25/3 reporting requirements.
The FCA expects debt management and collection firms to have robust processes for identifying and appropriately supporting vulnerable customers, ensuring that collection activities are proportionate, sensitive, and focused on achieving fair outcomes. Consumer Duty has further raised expectations in this area, requiring firms to demonstrate that their approach to vulnerability is embedded across their entire operation rather than treated as a tick-box exercise.
Forbearance refers to the range of options available to lenders and collectors when a customer is struggling to repay, including payment holidays, reduced payment plans, and interest freezes. The FCA expects firms to have clear and consistently applied forbearance policies that prioritise fair customer outcomes, and compliance monitoring in this area is a key supervisory focus for debt management and collection firms.
Common compliance challenges include monitoring high-risk areas such as forbearance and vulnerability, keeping pace with regulatory updates including PS25/3 reporting requirements, navigating the authorisation process under CONC, maintaining audit-ready records and processes, and ensuring all customer-facing staff are appropriately trained and supervised. Balancing commercial recovery objectives with fair customer treatment is an ongoing challenge that requires expert compliance support.
Cosegic provides proactive compliance support for debt management and collection firms, from securing initial FCA authorisations to ensuring ongoing compliance through integrated best practices, streamlined processes, and thorough preparation for regulatory audits. Our consultants provide clear guidance on navigating CONC, PS25/3 reporting requirements, and vulnerability obligations, empowering firms to drive better recovery outcomes while maintaining the customer relationships their business depends on.
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